Card Access Concerns:
Access control software is designed to be used on a dedicated computer
and may interfere or be interfered with by other software. Often
access control software had coding that seizes certain memory addresses
during operation. If those addresses are in use by another program, the
conflict could damage one or both software programs.
Security technicians are trained in the installation, use and
troubleshooting of access control software programs but
not in commercial word processing, database management or accounting
software. This is particularly worth noting if your access control
computer is utilized for these other programs. Application software and data
could become corrupted, partially deleted, or lost during the troubleshooting process.
Although some manufacturers suggest that their programs are simple enough to operate
in "resident memory", they do not come to your facility when a problem occurs.
Over the years our experience has shown that, in the long run, a dedicated
computer for controlling security systems is less problematic and more cost
The use of graphics programs or action games has the effect of stealing
memory on Windows computers. If computers are not regularly cleared by
rebooting, memory loss could reasonably be expected to negatively impact the
operation of the access control programs.
Both Virginia and Maryland now require special licensing for companies
and employees engaged in the electronic security industry. Employees
of security guard companies, investigative businesses, alarm companies,
access control and surveillance systems companies or any electrical
contractor working on any security system must be licensed. This means
that each and every person employed by one of these companies and having
access to client files must pass a background check in both
jurisdictions. Once approved, the company is issued a special security license
that must be renewed annually. Every employee must go through an
extensive background investigation and attend training classes before being
licensed. Licensed individuals are issued a Security ID card they are
required to carry at all times.
We believe regulation of our industry is good for everyone. It helps
us to find better employees and serves to protect your interests. If
you see us on the job, please feel free to ask for an ID. You can check
on companies licensed in Virginia on the Internet at:
HTTP://PS.DCJS.STATE.VA.US or in Maryland by dialing: (410) 799-0191.
At ESSI we are always interested in improving service to our customers.
Our clients have helped us over the years by suggesting improvements on the
way we do things. For example, we changed our
sales proposal in response to a customer's suggestions, and recently, responded
to a request to modify our letterhead to make the fax and
telephone numbers more visible.
If you would like to offer any ideas or make comments on your
experience with our office or field personnel please contact us.